Noise, Vibration and Harshness

Diagnosis is more than just following a series of interrelated steps in order to find the solution to a specific condition. It is a way of looking at systems that are not functioning the way they should and finding out why. Also it is knowing how the system should work and whether it is working correctly.

There are basic rules for diagnosis. If these rules are followed, the cause of the condition is usually found the first time through the system.

Know the System

This means know how the parts go together, know how the system operates as well as its limits and what happens when something goes wrong. Sometimes, this means checking the system against one that is known to be working properly.

Know the History of the System

How old or new is the system? What kind of treatment has it had? Has it been serviced in the past in such a manner that might relate to the present condition? What is the service history? A clue in any one of these areas might save time.

Know the History of the Condition

Did it start suddenly? Or did it appear gradually? Was it related to some other occurrence like an accident or previous part replacement? Know how the condition made itself known, it may be an important clue to the cause.

Know the Probability of Certain Conditions Developing

It is true that most conditions are caused by simple things rather than by complex ones, and they occur in a fairly predictable pattern. Electrical conditions, for instance, usually occur at connections rather than in components. An engine no-start is more likely to be caused by a loose wire or some component out of adjustment than a sheared-off camshaft. Know the difference between impossible and improbable. Many good technicians have spent hours diagnosing a system, thinking certain failures were impossible only to find out the failures were just improbable and actually had happened. Remember that new parts are just that. It does not mean they are always good functioning parts.

Don't Cure the Symptom and Leave the Cause

Lowering the air pressure in a front tire may correct the condition of vehicle leaning to one side, but it does not correct the original condition.

Be Positive the Cause Is Found

Double check findings. If a worn component is found or something is out of adjustment, determine what else could be wrong. If one of the engine mounts was loose, could the other one be loose too? What about the transmission mounts?